xaxino ("we", "us", "our") is committed to protecting the personal data of all users who access the xaxino Platform — including the website, casino games, sports betting services, live dealer products, payment facilities, and associated support channels. This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.
This Policy applies to all registered users of xaxino, including players in Pakistan and all other jurisdictions in which xaxino accepts registrations. By using the xaxino Platform, you consent to the data practices described in this Policy to the extent permitted by applicable law.
Where this Policy refers to "personal data", we mean any information that identifies or could reasonably be used to identify a natural person — including name, mobile number, CNIC details, payment instrument data, IP address, and device identifiers.
xaxino collects personal data in the following categories:
2.1 Registration Data. When you create a xaxino account, we collect your Pakistani mobile number, chosen password (stored in hashed form — never in plain text), and any optional profile information you provide (display name, preferred language).
2.2 Identity Verification (KYC) Data. To comply with our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, we collect copies of identity documentation submitted by users. For Pakistani users, this primarily means a copy of your CNIC (Computerised National Identity Card) issued by NADRA. We may additionally collect proof of address or payment instrument ownership where required.
2.3 Financial Data. We collect information about deposits, withdrawals, and transaction history on your xaxino account. We do not store complete card numbers or mobile wallet PINs — payment data is processed by certified third-party payment processors operating under applicable security standards (including PCI-DSS where relevant).
2.4 Usage Data. We automatically collect information about how you use the Platform, including: IP address, device type, operating system, browser type, pages visited, games played, bets placed, session duration, and clickstream data. This data is collected via server logs, analytics cookies, and similar technologies.
2.5 Communications Data. If you contact xaxino support, we retain records of those communications including the content of messages, contact details used, and timestamps.
2.6 Marketing Preferences. Where you have opted in to marketing communications, we retain a record of that consent and the preferences you have specified.
xaxino uses personal data for the following purposes:
xaxino processes personal data on the following legal bases:
xaxino does not sell personal data to third parties. We share personal data only in the following circumstances:
5.1 Payment Processors. We share transaction data with third-party payment processors (including JazzCash, Easypaisa, and banking partners) to the extent necessary to process deposits and withdrawals. These processors operate under their own privacy frameworks and applicable financial regulations.
5.2 Identity Verification Providers. KYC documentation may be shared with third-party identity verification services to assist in verifying the authenticity of documents submitted.
5.3 Game Providers. Game session data (including bet amounts, game results, and account identifiers) is shared with licensed game providers (such as Evolution Gaming and Pragmatic Play) to the extent required to deliver live casino and slot services.
5.4 Legal Authorities. xaxino will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or lawful regulatory request. Where permitted, we will endeavour to notify you of such disclosure.
5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of xaxino's business, user data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections as set out in this Policy.
xaxino retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations.
Account data is retained for the duration of your active account plus a minimum period following account closure as required by applicable AML and KYC regulations — typically a minimum of five years from the date of last transaction. KYC documentation is retained for the same minimum period.
Where data is no longer required for any purpose and no legal retention obligation applies, xaxino will securely delete or anonymise that data.
xaxino implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
No data transmission over the internet or electronic storage system is 100% secure. While xaxino takes all reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach that poses a high risk to your rights and freedoms, xaxino will notify affected users as required by applicable law.
xaxino uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform. These serve the following functions:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the Platform.
Subject to applicable law, you have the following rights in relation to your personal data held by xaxino:
To exercise any of these rights, contact xaxino support at [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request" and your registered mobile number. xaxino will respond within a reasonable period as required by applicable law. Identity verification may be required before requests are fulfilled.
The xaxino Platform is strictly for users aged 18 and above. xaxino does not knowingly collect personal data from persons under the age of 18. If we become aware that a user is under 18, the account will be closed immediately and any personal data collected will be deleted in accordance with our data retention procedures.
If you have reason to believe that a minor has registered a xaxino account, please contact support immediately at [email protected].
The xaxino Platform does not contain links to third-party websites for general browsing purposes. Where third-party game providers deliver content within the Platform, those providers operate under their own privacy frameworks and data processing agreements with xaxino. xaxino is not responsible for the privacy practices of third-party providers beyond the contractual obligations imposed by xaxino's data processing agreements with those providers.
xaxino may store or process personal data on servers located outside Pakistan. Where personal data is transferred internationally, xaxino implements appropriate safeguards to ensure an equivalent level of data protection, including data processing agreements that incorporate appropriate standard contractual clauses or equivalent protections as required by applicable law.
xaxino reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via SMS to their registered mobile number or via a notice displayed on the Platform. The "Last updated" date at the top of this Policy will be revised accordingly. Your continued use of the Platform following notification of any change constitutes your acceptance of the updated Policy.
For all privacy-related queries, data rights requests, or concerns about how xaxino handles your personal data, contact the xaxino data team at: [email protected] (plain text — not a clickable link). Please include "Privacy" in the subject of your message and provide your registered mobile number so we can locate your account record efficiently.
xaxino aims to acknowledge all privacy queries within two business days and to resolve substantive requests within 30 days, in line with reasonable regulatory expectations.
All data transmitted between your device and xaxino is encrypted via SSL/TLS. Your login credentials, payment data, and account activity are protected in transit at all times.
xaxino does not sell personal data to third parties. Data sharing is limited to what is strictly necessary for payment processing, KYC compliance, and game delivery — all under contractual data protection obligations.
Access, correct, export, or request deletion of your personal data at any time by contacting xaxino support. Identity verification required. Requests resolved within 30 days.
Card and wallet payment data is processed by certified third-party processors. xaxino does not store complete card numbers. JazzCash and Easypaisa transactions are handled directly by those platforms' secure infrastructure.
xaxino only sends promotional SMS messages to users who have explicitly opted in. Withdraw consent at any time from your account settings or by contacting support — no questions asked.
Data is retained only as long as legally required or operationally necessary. KYC and transaction data is held for regulatory minimum periods then securely deleted or anonymised.
Transparency, security, and your rights — built into xaxino from day one. Join Pakistani players on Pakistan's most mobile-friendly casino and betting platform. 18+ only.
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